Refund policy

BUDGNX — Return & Refund Policy 

Effective date: August 1, 2025
Scope: Applies to all purchases placed at budgnx.com or in-person at BUDGNX local delivery, unless otherwise stated.

1. Our commitment

At BUDGNX we stand behind the quality and safety of our products. Because cannabis & THCa products are regulated and consumable, our policy balances compliance with a fair customer experience.

2. Summary 

  • Consumable cannabis/THCa products (flower, pre-rolls, concentrates, edibles, tinctures, vapes) — No returns once sold/dispensed, except for defective or mislabeled items.

  • Unopened, sealed items may be eligible for return within 14 days for a full refund (see details below).

  • Defective products reported quickly (see time windows by product type) will be replaced or refunded per the rules below.

  • Accessories, apparel, and non-consumables may be returned within 30 days in original condition for refund.

  • Proof of purchase and original packaging (with lot/batch/serial where applicable) are required for all returns/exchanges.

3. Detailed policy

3.1 Consumable products (flower, concentrates, edibles, tinctures, THCa products)

  • All sales are final for opened or consumed items, except where the product is defective, damaged in transit, or clearly mislabeled. This is to protect consumer safety and comply with state regulations. 

  • Unopened & sealed consumable products may be returned for a full refund if returned within 14 days of delivery/purchase and the packaging is intact. Refunds for unopened items may be subject to verification.

3.2 Vape cartridges & hardware

  • Defective cartridges or devices will be evaluated on a case-by-case basis. To be eligible for exchange or refund:

    • Report the defect within 72 hours for cartridges and within 7 days for devices from delivery/purchase (short windows help preserve evidence and meet manufacturer claim windows).

    • Provide proof of purchase, original packaging showing lot or batch number, and a description (photos or video may be requested).

    • Exchanges are preferred; refunds may be issued after inspection.

3.3 Accessories, apparel, and non-consumables

  • Eligible for return within 30 days if unused, with tags and original packaging. Refunds issued to original payment method after inspection. 

3.4 Orders damaged in transit or incorrect items shipped

  • If you received a damaged or incorrect item contact Customer Support within 7 days of delivery and we’ll arrange a replacement or refund and cover return shipping if the error was ours. 

4. How to request a return, exchange, or refund

  1. Email support@budgnx.com (or use the help form) with:

    • Order number, purchase date, item SKU/name, and reason for return.

    • Photos or video of the product or packaging (required for defects/damage).

    • Lot / batch / serial number (if present on packaging).

  2. A BUDGNX representative will respond within 48 business hours with instructions and a Return Authorization (RA) if eligible.

  3. Do not ship goods back without RA — returns sent without authorization may be refused.

5. Refund processing

  • Once a return is received and inspected, approved refunds will be issued to the original payment method within 7–10 business days.

  • Shipping fees are refundable only when the return is due to our error (wrong/defective item). If you return an item for other reasons, return shipping may be deducted from your refund.

6. Exchanges and store credit

  • For certain products (especially consumables where cash refunds are restricted), BUDGNX may offer an exchange or store credit in lieu of a cash refund. Store credit does not expire and can be used online or in-store.

7. Bulk & wholesale orders

  • Bulk orders are subject to different terms. Contact wholesale@budgnx.com for return eligibility; restocking fees (e.g., 10–20%) may apply to wholesale returns. 

8. Fraud prevention & safety

  • We require proof of purchase for all returns and reserve the right to refuse returns that appear fraudulent or tampered with. Returned items must include the original lot/batch information where applicable.

9. Legal & compliance notice

  • Because cannabis products are regulated at the state level, some returns may be restricted depending on your state’s laws. BUDGNX will comply with all applicable local and state regulations. If you purchased from a different state or third party, your eligibility for returns/refunds may vary. 

10. Contact